Appliance, electronics and furniture retailer hhgregg (NYSE: HGG) has been honored with the top overall ranking amongst appliance retailers, receiving the highest score of 819 in the J.D. Power Appliance Retailer Customer Satisfaction Study℠. Now in its seventh year, the annual survey measures customer satisfaction with the largest appliance retailers based on sales staff and service, store facility, merchandise, price, delivery service and installation service.
“As a retailer, our primary objective is to consistently deliver impeccable customer service before, during and after every customer’s purchase. Our dedicated staff exemplifies this commitment every day.”
On all factors considered for the survey, the retailer ranked above the average, and ranked highest in sales staff and overall delivery service.
“Our employees are the core of our customer experience – from sales to delivery and installation. I’m incredibly proud of our recognition as the top appliance retailer in J.D. Power’s customer satisfaction study. Each and every hhgregg employee played a role in earning this award,” said Dennis May, hhgregg CEO. “As a retailer, our primary objective is to consistently deliver impeccable customer service before, during and after every customer’s purchase. Our dedicated staff exemplifies this commitment every day.”
The J.D. Power 2014 Appliance Retailer Satisfaction Study℠ measures key drivers of satisfaction among customers who recently purchased an appliance at a major home appliance retailer. The study examines the entire customer in-store experience—from the reason why customers select or reject a retailer, to the facility and assistance provided by the sales staff, to overall satisfaction with the retail store experience. The 2014 Appliance Retailer Satisfaction Study is based on responses from more than 2,900 customers who purchased a laundry or kitchen appliance within the previous 12 months from a major appliance retailer.
hhgregg’s commitment to providing a superior customer service experience is a pillar of the company’s business model. For nearly 60 years, consumers have equated hhgregg’s brand with highly trained sales associates that deliver a best-in-class, consultative in-store experience coupled with an exceptional before and after shopping experience.
To learn more about hhgregg and find a store near you, visit hhgregg.com.
Founded in 1955, Indianapolis-based hhgregg is a multi-regional retailer with 229 brick-and-mortar stores in 20 states. Ranked highest in customer satisfaction for appliance retailers by J.D. Power and Associates 2014 Appliance Retailer Satisfaction survey, hhgregg’s product assortment includes market-leading brands in consumer electronics, home appliances and technology, along with high-quality products for the home. The retailer’s expanded online presence, hhgregg.com, gives consumers nationwide access to global and local lifestyle and home products and has been recognized as one of Internet Retailer’s Top 500 fastest growing retail e-commerce sites in 2014. Find hhgregg on Facebook at facebook.com/hhgregg and on Twitter at @hhgregg.
ABOUT J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. The 2014 Appliance Retailer Satisfaction Study is based on responses from more than 2,900 customers who purchased a laundry or kitchen appliance within the previous 12 months from a major appliance retailer. The study was fielded between January 2014 and March 2014.